Watch Repair Shop Management Software: Know to Future

Running a watch repair shop? Then you probably have to deal with a lot. From managing customers, to tracking inventory, and repairs there are a number of processes you need to take care of. However, if you keep doing it using manual methods, you may experience several errors. As a result, you may lose several sales opportunities and loss of customer trust, hurting your watch repair business.

That’s where we introduce you to the watch repair shop management software. Today, we will let you know how such an automation system can help you streamline all the ongoing operations. Stay with us.

1. Log Every Watch Repair Job and Efficiently Track It

When you own a watch repair store, you find it challenging to track all the repair jobs. The reason? You have to deal with a lot of customers and have several repairs in line. Along with that, you need to handle suppliers and vendors and track the performance of your technicians as well.

The people who visit your store have different watches. Some want you to fix their Rolex, or Patek Phillipe time pieces. While others want you to fix their Seiko, Citizen or Casio watches. However, one thing is common, they all want quick responses from your side. Or in other words, they want the answer to their queries and concerns, and the status of their watch repairs. As you are busy handling a lot, it’s always not possible to get back to them right on time.

This lack of communication can cause a loss of trust from customers, and they may lose interest in your business. That’s where watch repair shop management software comes in. Using this system, you can create tickets for every repair job. The ticket will include information such as

Contact details of the customers (email and number)
Issue with the watch
Expected delivery date
Name of the assigned technician

Then, you can assign the ticket to your technician, and they can start working on it right after this. This way, when the repair is completed, the software will automatically notify the customer. So, they would know their watch has been fixed and they should revisit your store to pick up their timepiece. To offer even better experience, you should focus on how you can improve client service in your watch repair business.

2. Inventory Management

Managing inventory is challenging for business owners. When it comes to watch repairs, it gets a bit more hectic. The reason? As a watch repair store owner, you have to keep an eye on several small watch parts, and accessories. These include crowns, dials, cases, bezels, straps, bracelets, batteries, springs, center wheels, balance and screws, regulators, etc. However, as you mostly rely on manual methods such as paperwork, it gets hard to track every part. The result? You lose several sales opportunities daily, weekly, and monthly due to shortage of stock.

Let us understand this with an example here. A customer walks into your store and wants you to fix their Casio, Orient, Tag Heuer, Zenith, or IWC, or Geckota Watch fixed. You look at the watch, quote them a price, and start working on it after their approval. However, when you open the case, you realize that you don’t have the exact or compatible repair part. You inform the customer of this and due to a shortage of time, they ask you to reassemble the watch. Then, they step out of your lab to start looking for another repair service provider around. Thus, you lose a sales opportunity due to a shortage of stock.

That’s why you need to use software for inventory management. It helps you stay on top of your inventory all the time. Whenever a part or item gets low in the inventory, it always notifies you. Along with that, you can also reorder parts and products from your desired suppliers. This way, you never miss a sales opportunity. Also, you don’t have to look for the contact details of your vendors every time you need to order anything. To know what parts you will be needing the most, you should focus on the most common watch repairs. This will make it easy to understand what items and accessories you will be needing the most.

3. Payments, Invoices, and Employee Management

An automation for your watch repair business also helps managing invoices, payments, and employees. Using this, you can send quotes and estimates to your customers and turn those into invoices after their approval. Along with that, it automatically sends payment reminders on unpaid invoices to your customers. So, they would know they need to clear their dues.

Lastly, you can view the check-in, and check-out timings of your employees. This way you can learn how many hours they have worked and repairs they complete in a month. This makes it easy for you to calculate their commissions, and process payrolls.

Final Words

Watch repair is the perfect business for you if you have love and passion for timepieces. If you want to succeed in it and enhance efficiency, you must equip your store with management software. Only then, can you streamline processes and save all the hassle.